I had a great discussion today with my client group (25 person hospital revenue cycle company) in New Orleans. We had wrapped up our session on Personal Accountability and the QBQ! and I was mentioning our book Outstanding! and its chapter titled “Speak Up”.
The president of this start up firm shared some wisdom. Let me paraphrase for all of us conflict avoiders out there:
Speak up. Get it out there. It’s okay to get mad–in fact, it’s often good to. Share what you’re thinking, share where you disagree, share share share! (and this is now a direct quote)
“As long as we’re okay by lunch or drinks, get it out there!”
Better to have it out there to be dealt with than inside brewing, stirring, festering, and spiraling. When we believe in something, and believe strongly, we will push through the ickiness of conflict. Because sometimes, often times, we just have to have it. BELIEF.
She said it well! And I say, AMEN! (then we had a long discussion about whether this is a skill that can be learned, or something you just gotta do.) Good times in the training biz! Thoughts? Comments? Speak up and share! 🙂