When the Customer Yells
I have a friend who was working lawn care for a big name company for the summer. Part of their process is to ring the… Read More »When the Customer Yells
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Get the Whole Team to Be More Accountable
“I love our staff, and yes, they are on average very young. I view this training as a gift to them—an opportunity to learn what… Read More »Get the Whole Team to Be More Accountable
Improve Communication with this Key Phrase
I was in Philadelphia teaching “Personal Accountability & the QBQ!” and facilitating a discussion on content from our Outstanding! book. Around 50 people leaders and senior directors… Read More »Improve Communication with this Key Phrase
The Power of Mindset
If you are familiar with what we teach at QBQ, Inc., you know it all comes down to the power of our thoughts. The QBQ!… Read More »The Power of Mindset
Personal Accountability When It Counts
It Could’ve Been Worse! I was part of a team of leaders taking middle school students to a camp in the Rocky Mountains along with… Read More »Personal Accountability When It Counts