3 Ways to Succeed as a Manager
Our four kids love all things “plain,” so I ordered two quarter-pounders with cheese at the McDonald’s drive-thru but … NO CHEESE. And … PLAIN.… Read More »3 Ways to Succeed as a Manager
Be Outstanding
Who Pays the Bills? The Customer.
“Outstanding organizations never forget who pays the bills.” John G. Miller, Outstanding! After a hectic week of business travel and kids’ activities bleeding into a… Read More »Who Pays the Bills? The Customer.
Want to Stand Out? Be Human.
Was what Matt did all that remarkable? Maybe, maybe not. Some might even say, Well, he was just doing his job; he should do his best to get in every person who calls for a reservation. Did he go above and beyond? Possibly, since other staff might’ve just told me, sorry, we’re booked. In essence, though, what he did do was … he was human.