Communication

When the Customer Yells

by Kristin Lindeen
October 31, 2023November 6, 2023

I have a friend who was working lawn care for a big name company for the summer. Part of their process is to ring the… Read More »When the Customer Yells

Improve Communication with this Key Phrase

by Kristin Lindeen
September 18, 2023November 6, 2023

I was in Philadelphia teaching “Personal Accountability & the QBQ!” and facilitating a discussion on content from our Outstanding! book. Around 50 people leaders and senior directors… Read More »Improve Communication with this Key Phrase